Terms and conditions

Birkenhill Farm Glamping reserves the right to change their website (www.birkenhill.co.uk), including prices and terms and conditions, without notice. We also reserve the right to refuse entry to the campsite, cancel bookings, or instruct people to leave the campsite, for any reason (e.g. due to adverse weather conditions, dangerous site conditions or inappropriate behaviour of the camper). Use of the Birkenhill Farm website constitutes acceptance of our Terms and Conditions and Privacy Policy.

Privacy

Your contact and personal details may be kept by us for future mailings and news. If you do not wish to receive these please let us know and your details will be deleted. You may also opt out of receiving emails at any time by contacting us. On booking we ask for your address and phone numbers, so that we may contact you about your booking, it also helps in case of an emergency. We will not pass on your details to any third parties.

Booking

To secure your booking a deposit of £50 is required at time of booking with the balance payable 6 weeks before your arrival date. Confirmation of the booking will be sent by email once payment has been received. If your booking is within 6 weeks of arrival payment in full must be made at the time of booking. The deposit is non-refundable.

The person booking, where they are booking on behalf of other people, is responsible for disseminating the appropriate information to those persons e.g these Terms and Conditions, to ensure they are fully aware of the nature of the campsite, Health and Safety issues, the wider woodland, the facilities and appropriate clothing/footwear required.

Payment

Payment is taken in UK Pounds Sterling only. Online payments can be made directly by BACS or PayPal. Alternatively, payment can be made by cheque payable to N Widdowson however bookings cannot be confirmed until all monies have cleared through our bank.

Changes to bookings

If you need to change a booking, please let us know as soon as possible as we will always try our best to accommodate you. Where changes are possible there will be an administration fee of £25.

Changes must be made in writing/email by the person who made the booking. You cannot change a booking within 14 days of your arrival date.

Cancellation

Please let us know as soon as possible if you need to cancel a booking. Any cancellation request must be confirmed in writing/email by the person who made the booking.

We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, and loss etc.

In the unlikely event that we need to cancel your holiday due to unforeseeable circumstances, such as, but not limited to, extreme weather conditions, we shall inform you as soon as possible and refund all money paid to us, by you, within 14 days. Birkenhill Farm Glamping reserves the right to close the campsite in the unlikely event that unforeseen circumstances make, in our opinion, camping unviable. In these circumstance guests will be refunded proportionately for any period of their holiday untaken. Birkenhill Farm Glamping cannot accept liability or responsibility for any loss, including consequential loss caused by cancellation on our part.

Check in and Departure Times

Guests may check in from 4pm on the day of arrival. We ask for an estimated time of arrival so that we can ensure someone can meet you and show you to your accommodation.

Guests are requested to vacate their accommodation by 11am am on the day of departure.

During your stay

We want all of our guests to enjoy their time at Birkenhill Farm and therefore ask that all guests be considerate to other campers and take good care of the tents and facilities during their stay. All guests and any visitors agree not to act in any way which may cause disturbance to other guests. As a small and intimate site we request that noise is kept to a minimum after 10.00pm. If there are any complaints about your behaviour you will be given one warning. If you continue, then you will be asked to leave the site. No refund will be given.

No pets are allowed at the campsite.

Cars must be left in the designated car park at the farm yard (80m away).

All tents, toilets, showers, washing areas and the entire woodland are strictly NO SMOKING.

We ask that you leave your accommodation and the facilities as you found them. We understand that accidents do happen and request that we are informed of any breakages as soon as possible.

Should any facilities or equipment be damaged wilfully, as a result of inappropriate usage or behaviour, or as a direct result of failing to respond to instructions from Birkenhill Farm Glamping staff then you will be held responsible for the cost of repair or replacement of that item.

Birkenhill Farm Glamping cannot accept responsibility from any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the company.

By booking and coming to Birkenhill Farm you agree to be responsible for your own welfare, that of your children and any children you are responsible for as well as any other adults in your party. You also agree to take all reasonable precautions against personal injury, injury to others and damage to the woodland, facilities and tents, e.g. regarding litter and fire. Anything you bring to the campsite or wider woodland and any damage or loss to your possessions is at your own risk. You use the facilities and amenities at the campsite and wider woodland at your own risk, taking special care of the log burner and fire pits.

Fire

Please be aware of the potential danger of fire – particularly in the drier months. Only wood provided by Birkenhill Farm Glamping may be burnt on site and fires may only be lit in the log burners and the designated fire pits provided by Birkenhill Farm Glamping. Any other naked flames (including but not limited to candles, tea lights, heaters, and gas or oil lanterns) are strictly prohibited.

Birkenhill Farm Glamping accepts no responsibility from any loss or injury arising from being in the campsite, wider woodland) or farmland. By booking and acknowledging these Terms and Conditions, you are aware of the risks, hazards, and dangers of personal injury in entering the campsite, woodland and surrounding farmland. Please remember this is a working farm.

Camping in Scotland can mean dramatic changes in weather in a short period of time (“4 seasons in one day”). Whilst we supply certain facilities and equipment, as described in the inventory, it is still camping and you are responsible for your own wellbeing and comfort regarding appropriate clothing and footwear. In extreme weather conditions at the campsite, whether existing and / or forecast we will do our best to warn guests and give guests the option to move dates (subject to availability) without being subject to the cancellation policy administration handling charge, or loss of any monies.

We reserve the right to ask guests who knowingly disregard campsite rules or behave in a manner which causes nuisance and distress to leave Birkenhill Farm immediately and without refund.

Your Safety

Birkenhill Farm Glamping offers you the chance to camp in the countryside, but the freedom of this environment brings with it natural hazards, such as, uneven ground, low branches, insects, farming machinery, wildlife and limited lighting at night. We ask that you show necessary caution; in particular, the safety of your children is your responsibility at all times. We cannot accept liability for any loss, damage, accidents or personal injuries arising from your stay at Birkenhill Farm Glamping, including adverse weather conditions and other events beyond our control.

If you have any questions about your stay or require further information prior to arrival, please do not hesitate to contact us by calling 07815489586 between 9am and 8pm, sending an e-mail to info@birkenhillfarm.co.uk or by using the ‘contact us’ form.